Return Refund Policy
Refund, Return, and Replacement Policy
Dear Valued Customer,
Welcome to Masti Dokan.
We aim to provide quality products and a smooth shopping experience. Please read our Refund, Return, and Replacement Policy carefully to understand how we handle these requests.
Faulty or Damaged Products
If you receive a product that is damaged, defective, or faulty, we sincerely apologize for the inconvenience. In such cases, you may be eligible for a replacement, return, or partial refund, subject to the following conditions:
Notification Timeframe: You must inform us within 3 days of receiving the product.
Proof Required: Clear photos or videos showing the issue must be provided.
Product Condition: The item must be returned in its original packaging and condition.
Eligibility for Refunds & Returns
Refunds or returns may be approved under the following situations:
The product received is significantly different from the product description.
The product was damaged during delivery.
The product has a manufacturing defect.
Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
Products are used, altered, or missing original parts or packaging.
Damage caused by misuse, mishandling, or negligence.
Requests made after the allowed notification period.
Refund Process
To request a refund:
Contact our customer support team through our official website or support channel.
Provide your order number, purchase details, and proof of the issue.
Once approved, refunds will be processed within 7–10 business days using the original payment method.
Replacement Option
If you prefer a replacement instead of a refund, we are happy to assist. Replacement requests follow the same review and approval process as refunds.
Contact Us
If you have any questions regarding our Refund, Return, and Replacement Policy, please contact us through the Contact Us page on mastidokan.com.
We appreciate your trust in Masti Dokan and are committed to providing quality products and excellent service.